Analytics Dashboard

Showing data from the last 30 days

Open Now

64

Awaiting Reply

46

Resolved (7d)

13

Median Resolution (7d)

3h 31m

Conversation Volume (last 30 days)

Status Distribution (last 30 days)

Audience Split (last 30 days)

Response Speeds (last 30 days)

Median Time to Response

58m

P90 Time to Response

9h 56m

Median Time to Resolution

2h 10m

P90 Time to Resolution

3d 7h

Template Usage

Template NameCategoryUsage CountMoMLast Used
Needs AnonymizationREFERRAL_FLAG90%Apr 27, 2026
Contains PHIREFERRAL_DELETE9-33%Apr 22, 2026
Add More DetailREFERRAL_EDIT9-25%Apr 14, 2026
Reactivated and OpenREFERRAL_REACTIVATE9+50%May 4, 2026
Fix Specialty TagsREFERRAL_EDIT9+67%May 4, 2026
Deletion - Policy ViolationACCOUNT_DELETED9+33%Apr 27, 2026
Pause - Therapist RequestedPAUSE_NOTICE8-50%Apr 29, 2026
Standard Account DeletionACCOUNT_DELETED8+300%May 4, 2026
Deletion - Therapist RequestedACCOUNT_DELETED8May 3, 2026
Inappropriate DetailREFERRAL_FLAG8+300%Apr 11, 2026
Does Not Meet RequirementsREJECT7-100%Mar 30, 2026
Incomplete ProfileREJECT7Apr 13, 2026
Standard Pause - Profile ConcernsPAUSE_NOTICE7+200%May 4, 2026
Duplicate ReferralREFERRAL_DELETE6+100%Apr 29, 2026
Photo RequiredNEEDS_INFO5-67%Apr 22, 2026
NPI Not FoundREJECT50%Apr 26, 2026
NPI TypoNEEDS_INFO5-100%Mar 27, 2026
Pause - License VerificationPAUSE_NOTICE50%May 3, 2026
Credentials Not VerifiedREJECT4-50%Apr 21, 2026
Additional DocumentationNEEDS_INFO4-50%May 4, 2026
License State MismatchNEEDS_INFO4May 4, 2026
Bio Needs DetailNEEDS_INFO4+100%May 4, 2026
Therapist RequestedREFERRAL_DELETE4-67%Apr 10, 2026
Remove Patient DetailsREFERRAL_EDIT3-50%Apr 13, 2026
Guidelines ViolationREFERRAL_DELETE2-100%Mar 22, 2026
PHI in NotesREFERRAL_FLAG2Apr 20, 2026